Support & Documentation
Find answers, download resources, and get help with AutoSim products
Documentation
SimLock Documentation
SimTV Documentation
SimpliSafe Sync Documentation
Simulator Automation Documentation
RoundBoss Documentation
RoundBoss has its own documentation site with full guides for managers and players.
Frequently Asked Questions
After purchase, you'll receive a license key via email. Simply enter your email address in the application
and your license will be activated automatically. Each license can be activated on one machine at a time.
Yes! Simply deactivate your license from the old machine using the app's deactivation feature,
then activate it on your new computer. If you've replaced a computer and can't deactivate,
contact support and we'll reset your activation.
Yes, all purchases include lifetime updates. When new versions are released, you'll be able to
download and install them at no additional cost. We notify customers via email when major updates are available.
We accept all major credit cards (Visa, MasterCard, American Express, Discover) through our secure
Authorize.net payment gateway. All transactions are encrypted and secure.
Yes, we offer a 30-day money-back guarantee. If you're not satisfied with your purchase,
contact support@neutrocorp.com within 30 days for a full refund.
For technical support, email us at support@neutrocorp.com with your license email and a description
of the issue. We typically respond within 24 hours on business days. For urgent issues, include
"URGENT" in your subject line.